PHG Hotels – Worldwide are proud to be an affiliate of Delta Airlines and Delta Vacations. Delta’s goal is to become the No. 1 airline in the eyes of it’s customers, flying passengers and cargo from anywhere to everywhere.
People choose to fly Delta more often than any other airlines in the world on 4,813 flights each day to 370 cities in 64 countries on Delta, Delta Express, Delta Shuttle,. Delta Connection carriers and Delta’s Worldwide Partners. Delta is a founding member of Skyteam, a global airline alliance that gives customers can extensive worldwide destinations, flights and service. In addition to safely and securely making reservations and purchasing tickets at Delta.com, Delta customers can select seats, upgrade, get up-to-date flight information and more. U.S. based travel agencies also can access Web fares for their customers via delta.com’s Online Agency Service Center. For more information go to www.delta.com or www.deltavacations.com.
KLM ( Royal Dutch Airlines )
On 30 September 2003, Air France and KLM agreed to a merger plan in which Air France and KLM would become subsidiaries of a holding company called Air France–KLM. Both airlines would retain their own brands, and both Charles de Gaulle Airport in Paris and Amsterdam Airport Schiphol would become key hubs. In February 2004, the European Commission and United States Department of Justice approved the proposed merger of the airlines.
In April 2004, an exchange offer in which KLM shareholders exchanged their KLM shares for Air France shares took place. Since 5 May 2004, Air France –KLM has been listed on the Euronext exchanges in Paris, Amsterdam and New York. In September 2004, the merger was completed by creation of the Air France – KLM holding company. The merger resulted in the world’s largest airline group and should have led to an estimated annual cost-saving of between €400 million and €500 million.
It did not appear that KLM’s longstanding joint venture with Northwest Airlines — which merged with Delta Air Lines in 2008—was affected by the merger with Air France. KLM and Northwest joined the SkyTeam alliance in September 2004. In March 2007, KLM started to use the Amadeus reservation system, along with partner Kenya Airways.
Dialogue between Air France and its passengers is fundamental to the airline’s quality strategy. Permanent focus on the customer enables customer needs and changes in behavior to be anticipated and customer dissatisfaction to be understood. In return, Air France improves customer service, innovates and increases its commitment to customers.
A service standard is a description of the performance Air France is committed to provide for each aspect of the service chain. For instance, the passenger is greeted with a smile from the flight attendant on boarding the aircraft. More than 300 service standards are currently in use at Air France. Passengers are regularly invited to fill in questionnaires in the aircraft and at the airport to comment on Air France’s service. This enables Air France to take over 200,000 measures of customer satisfaction in one year alone.
Uppermost in passengers’ minds, the punctuality of flights is a permanent concern for Air France.
From ranking seventh out of eight major European airlines in 1999, Air France now ranks third and is still improving.
A History of Excellence
Aeroméxico, Air France, Delta Air Lines and Korean Air founded SkyTeam in June 2000. Since then, we have steadily grown to our current membership of 20 airlines. Over the last decade – a challenging one for the aviation industry – we have more than tripled the number of member airlines, doubled the number of flights and nearly doubled our destinations, while offering customers smoother connections around the world.
Looking back at our steady growth of members, our focus on covering the globe is clear. We have added airlines from virtually every corner of the planet, in addition to flying from some of the most modern and convenient hubs in Europe, the United States, Asia and Africa. As we grow, we continue to offer our customers frequent flyer programs, more destinations, more frequencies and better connectivity.
SkyTeam Airline Alliance
Travel the world the best possible way with our 20 member airlines. The SkyTeam network operates nearly 17,343 daily flights to 1,062 destinations in 177 countries. Whether you’re flying for business or pleasure, we make your travels smooth and enjoyable.
Explore the airlines in the SkyTeam network.